Support & FAQ

Get help

ProofCrew is run by a small operation, not a call centre. Email is the fastest way to reach a real person, and messages are usually answered within one business day.

It helps to include your job number or the customer name on the report you are asking about, and a screenshot if something looks wrong. Never send card numbers by email — billing changes are made through the billing page, which uses Stripe.

Common questions

What happens to my reports if I cancel?

You keep every report you have already saved. They stay available to open, print and download for as long as your account exists — cancelling only stops you creating and editing reports. This is enforced in the database, not just the interface, so it holds even if something goes wrong in the app.

Who can see a report I share with a customer?

Anyone holding the link. Share links contain a long random code that cannot be guessed or found by searching, and the pages are excluded from search engines — but a link forwarded to someone else will open for them. You can revoke a link at any time from the report's final step, which stops the old link working immediately and permanently. Reports are never shared until you choose to share them.

Can I delete my account and everything in it?

Yes. Email jobproofreports.support@gmail.com from the address you signed up with and ask for deletion. Your account, reports, photos and company profile are permanently removed, and any active subscription is cancelled so you are not billed again. Deletion is permanent and cannot be undone, so download anything you want to keep first.

Do you own my photos or my customers' information?

No. Your reports, photos and customer details are yours. ProofCrew stores them so you can use the product and does not sell them, share them with advertisers, or use them to train anything. Photos live in private storage and are only reachable through short-lived links generated for you or for a report you deliberately shared.

What if I lose signal in the middle of a job?

ProofCrew needs a connection to save. What you have typed stays on screen while the tab is open, so a short dead zone is not a problem — keep working and it saves once the signal returns. But if you close or reload the tab while offline, changes made during that gap can be lost. In a known dead zone — a basement, a crawlspace, a rural property — take your photos first and finish the report once you are back in signal. Reports already saved to your account can still be opened offline.

Is the price really the total?

Yes. $9.99 per month, tax included — there is no separate tax added at checkout and no per-report fee. Cancel any time from the billing page; you keep access until the end of the period you have already paid for.

Can my customer see the report without an account?

Yes, and that is the point. A shared report opens on their phone with no sign-up, no app and no password. They can read the whole report and download the PDF.

My payment failed. Do I lose everything?

No. A failed payment starts a 7-day grace period during which nothing changes, and we email you when it starts so you are not caught out. If it runs out, you stop being able to create new reports — but every report you have already saved stays available to open, print and download.

Billing

Subscriptions are handled by Stripe. To update a card, view invoices or cancel, open My Reports and use the billing panel — it opens Stripe's own secure portal. ProofCrew never sees or stores your card details.

Who runs ProofCrew

ProofCrew Reports is a sole proprietorship based in Anna, Texas. Support and account questions go to jobproofreports.support@gmail.com.